Privacy notice

Privacy Policy for Cityweb
Effective Date: 1/1/2021

1. Introduction
Cityweb ("we," "us," or "our") is committed to protecting your privacy in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable laws. This policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website or services.

2. Information We Collect
We may collect:

  • Personal Information: Name, email, phone number, address, payment details, and other identifiers.

  • Technical Data: IP address, browser type, device information, cookies, and usage analytics.

  • User-Generated Content: Information you provide when contacting us or using our services.

3. How We Collect Information

  • Directly From You: When you register, make a purchase, or communicate with us.

  • Automatically: Via cookies, server logs, and analytics tools (e.g., Google Analytics).

  • Third Parties: Payment processors (e.g., Stripe, PayPal) or service providers, where necessary.

4. Purpose of Collection
We use your information to:

  • Provide and improve our services.

  • Process transactions and communicate with you.

  • Personalize your experience and send marketing communications (with your consent).

  • Comply with legal obligations.

5. Disclosure of Information
We may disclose your information to:

  • Service Providers: Third parties assisting with hosting, payments, or analytics.

  • Legal Authorities: When required by law (e.g., court orders).

  • With Your Consent: For purposes you explicitly authorize.

6. International Transfers
If data is transferred overseas, we ensure recipients comply with the APPs or take reasonable steps (e.g., contractual clauses) to protect your privacy.

7. Security Measures
We employ industry-standard safeguards, including encryption, access controls, and secure servers. While no online method is 100% secure, we strive to protect your data.

8. Access and Correction
You may request access to or correction of your personal information by contacting us at [Insert Contact Email]. We will respond within a reasonable timeframe.

9. Complaints
If you believe we’ve breached the APPs, contact us first to resolve the issue. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Cookies and Tracking
We use cookies to enhance website functionality. You can manage preferences via your browser settings. For details, see our [Cookie Policy] (if applicable).

11. Direct Marketing
We will only send marketing communications with your consent. You may opt out at any time using the unsubscribe link in emails or by contacting us.

12. Anonymity
Where practicable, you may interact with us anonymously (e.g., browsing our website without logging in).

13. Policy Updates
We may update this policy periodically. Changes will be posted on our website with an updated effective date.

14. Contact Us
For questions or requests regarding this policy, contact:
Cityweb Privacy Officer
Email: info@cityweb.com.au